Support & Warranty

We know that a satisfied customer is our best advertising. Therefore, we are very happy that anyone buying a product from us should feel safe and satisfied even if something has gone wrong. We guarantee a quick response and of course a new binoculars if problems arise.

Our warranty policy is simple
We will replace a broken binoculars directly, provided that it has not been exposed to external violence of any kind. Call or email us and we will arrange.

Satisfied Customer Guarantee
If you have bought a binoculars and are not satisfied, you have 30 days to undo the purchase and return your binoculars. You will get full payment back minus shipping costs.

Contact us if you have any questions about support or warranty. The warranty is valid for 2 years from the date of purchase and includes formal manufacturing defects and otherwise according to the Consumer Buying Act.

Please send an email with your support request to
or call us on phone 08-559 233 52.

In low season we have a lower crew and we will respond to your mail between 1-3 days.